The ITS Service Desk will operate with a holiday schedule during the week of Thanksgiving. Our hours of operation will be as follows:

Wednesday, November 27

Phone support:
7 a.m. - 5 p.m.

SMARTDesk in the Wood Library:
9 a.m. - 4 p.m.

Thursday, November 28 - Saturday, November 30

Phone support and walk-in service at the SMARTDesk will be unavailable.

Monday, December 2

ITS is monitoring a new "ransomware" known as Cryptoblocker that has infected computers at the Cornell Ithaca campus. Currently, this malware seems to be targeting Microsoft Windows systems. There have been no reports of infections on Weill Cornell computers, but our IT security team continues to track this malware to ensure it does not affect WCMC users.

On Wednesday, October 23, there was an interruption of core IT services. Given the extraordinary circumstances and duration of the problem, we would like to follow up with a brief description of the event and our response.

What happened?

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Apple released its new operating system OS X 10.9, also known as Mavericks, on Tuesday, October 22. ITS will be
supporting this new operating system, which comes pre-installed on systems purchased after October 22.

ITS has finished testing several WCMC services with Apple's new mobile operating system, iOS 7. Based on our findings, there seem to be no compatibility issues with the majority of mobile services ITS provides, such as email and calendar services, MobileIron, and other applications.

The only exception is iTunes U. We have discovered an issue that prevents students from being able to properly view lecture videos, and are working with Apple to resolve this. Once this issue has been addressed, we will inform WCMC students.

ITS recommends using WCMC email, department network shared drives, and the Transfer service to store College data, including confidential data. Storing information on these systems helps decrease the chance for data loss and data breach. External storage devices, such as USB flash drives and external hard drives, can be easily lost or stolen, which has regulatory and financial implications for you and the College.

Starting September 21, the SMARTDesk will be open on Saturdays to accommodate more users needing assistance from our ITS technicians. The SMARTDesk's new Saturday hours will be from 10 a.m. to 6 p.m. Weekday hours will remain the same (see below for more details).

While you can come to the SMARTDesk with virtually any IT-related issue, the most common reasons to visit are:

Apple will release iOS 7 on Wednesday, September 18, along with their new iPhones, the 5C and 5S, later in the week on Friday, September 20. When any major operating system or device is introduced to the public, ITS tests these new products to determine their compatibility with our services.

Devices affected by iOS 7 upgrade

These devices will be able to download iOS 7. Older models will not be affected:

Starting September 17, a Mobile Device Charging Station will be available to all Wood Library patrons. The station will allow you to charge a variety of cell phones and tablets for free. Simply place your mobile device in one of the station's secure lockers, and receive a full charge on your device.

Lately, ITS has received multiple reports of fraudulent emails, most recently citing inboxes that are over quota. These suspicious, or “phishing,” scams are attempting to access your personal data, or lead you to malicious websites.

To protect yourself and the college against these attempts, please remember the following tips:

Tips to protect your identity online