I tried to sign into Imprivata, but see an error message that reads “Incorrect Username or Password.” What should I do?
If you’ve confirmed that you are inputting your WCM credentials correctly and you still are unable to sign in, please contact the Service Desk at 212-746-4878.
What happens if I forget to log out of my Tap and Go workstation?
Computers with Imprivata installed will detect idle activity and automatically lock if no one has been working at the computer for several minutes.
For shared computers, Imprivata includes a security feature called “Fade to Lock,” which gradually obscures all content on the screen after a set period of inactivity:
12 minutes of inactivity: Screen will begin to fade
6 minutes after: Warning appears with a countdown timer
18 minutes after: Workstation locks
Please note that while Imprivata provides some security measures for inactive computers, it is vital for all WCM staff to take precautions when working with sensitive data and lock workstations immediately before leaving their desks.
For more information on logging out of a Tap and Go computer:
I lost my WCM badge. How do I log into my workstation?
You can still sign in using your CWID and password to your computer. To replace your badge, contact WCM’s Security Department at 212-746-0911. You'll need to re-register your new ID card in order for it to work with your installed Tap and Go badge readers.
How long will I be signed into my computer by using the badge reader?
Imprivata provides a grace period of 4 ½ hours once you initially log in. This is done to prevent someone from using your credentials maliciously. An example of your day may be:
Start of shift:
8 am: badge tap and password (extra security measure)
8 am – 12:30 pm: badge tap only to login/out
Lunch:
12:30 pm – 1 pm
Return to shift:
1 pm: badge tap and password
1 pm – 5:30 pm: badge tap only to login/out
Do I have to keep a standard IP phone handset if I have a virtual phone?
No, you do not need a physical Avaya phone if you just want the Avaya Softphone.
This depends on your needs. If you have an Avaya handset for your office, but frequently visit other office locations or have a hybrid work schedule, you can request the Avaya virtual phone application and transfer your calls when needed to your laptop or mobile app.
However, if you are in the office infrequently or work fully remote, you can just use the Avaya Softphone or opt for Teams Voice, which does not require a physical handset at all. Calls be taken solely from your computer or smart device with the Teams mobile app.
I have an Avaya phone. How do I access the Avaya softphone?
Visit myHelpdesk and use our IP Phone and Call Center Services Order Guide to request access to the Avaya virtual phone application. You can do this by selecting Activate Softphone for an existing number under “Request Type.”
There is no additional cost for this service.
Does Teams Voice have a physical phone option?
Microsoft Teams Voice does not have a physical phone option at this time. You can, however, install the Teams client on your smartphone, and use that as your physical device to make and receive calls.
How do I get access to Imprivata Tap and Go?
Imprivata is only available to clinical departments. You can request badge readers and licenses on our myHelpdesk site. If you have questions about implementing this service in your department, please contact your ITS Departmental Liaison for assistance.
I don't have my ID card. Can I still log in with Imprivata Tap and Go?
Yes. Imprivata Tap and Go also allows staff to sign in with their CWID and password. Watch our video about logging in for more information.
