For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357
November 24, 2025

As announced in September, Cornell University Library plans to unbundle its “Big Deal” package with publishing company Elsevier, which includes the ScienceDirect journal package, beginning in January 2027. Cornell licenses a considerable amount of online content from Elsevier, and it is no longer a sustainable option for our campus to maintain this “big deal.” Cornell will continue to license content from Elsevier on a title-by-title basis, and any online content that is no longer available for instant access can still be requested through the Library. 

November 21, 2025

Duo is updating its infrastructure in early 2026. As a result, the Duo Mobile app will only work if it meets the new minimum version requirements. ITS has identified that your Duo Mobile app does NOT meet the new minimum version requirements. Your app must be upgraded by Friday, Jan. 23, otherwise you will lose access to all WCM applications that require Duo authentication.

November 20, 2025

Black Friday is just around the corner, so be on the lookout for these latest scams already making the rounds online.    

November 14, 2025

When putting together a presentation or document in Microsoft, you may want to add images to spruce up your file. There may be times, though, when you need to edit an image to make it fit better within a given space or delete distracting details. Luckily, Microsoft includes a Remove Background option available in Word, PowerPoint, and Excel.

Why can’t I create an Amazon Web Services (AWS) account with my WCM email? 

To protect high-risk institutional data (see policy 500.03 - Data Classification), ITS has implemented a policy that prohibits faculty, staff, and students from creating personal AWS accounts with a WCM email address. All institutional data for compute or storage must be stored in a secure environment supported by ITS.   

If you are interested in opening a secure AWS account,  please submit your request via myHelpdesk. 

 

 

 

October 30, 2025

Tech Tuesday 

Poll Everywhere

Tuesday, Nov. 4

12 noon – 12:45 p.m. 

  

Engage your audience with real-time polls using Poll Everywhere! Whether you are giving an in-person or virtual presentation, you can incorporate audience feedback by using polls in various ways. Learn how to access your WCM Poll Everywhere account, create polls, and add them to your presentation. 

October 26, 2025

Phishing scams used to be easier to detect. A few obvious misspellings, a suspicious link, and a shady sender address were clear warning signs that you should delete a message. Yet, as the scams mentioned this month have demonstrated, phishing is only getting more sophisticated, especially with the use of AI.  

October 24, 2025

Tech Tuesday 

Intro to macros in Microsoft Excel

Tuesday, Oct. 28

12 noon – 12:45 p.m. 

 

Utilizing macros in Microsoft Excel adds increased functionality and automation, saving you time and effort when creating reports, and adding new layers of sophistication to your reporting and data manipulation. During this session, we’ll cover a few beginner-to-intermediate macro functionalities that you can use right away, like:

 

October 22, 2025

If you have a standing meeting in Zoom where most attendees contribute, it can get a little confusing when everyone’s view is in a different order. Get everyone on the same page (or screen) by changing your Gallery View so all participants can see the same layout. 


Watch our latest TipUp video and view Zoom's official guide for more information on Gallery View.