For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Why can’t I create an Amazon Web Services (AWS) account with my WCM email? 

To protect high-risk institutional data (see policy 500.03 - Data Classification), ITS has implemented a policy that prohibits faculty, staff, and students from creating personal AWS accounts with a WCM email address. All institutional data for compute or storage must be stored in a secure environment supported by ITS.   

If you are interested in opening a secure AWS account,  please submit your request via myHelpdesk. 

 

 

 

October 30, 2025

Tech Tuesday 

Poll Everywhere

Tuesday, Nov. 4

12 noon – 12:45 p.m. 

  

Engage your audience with real-time polls using Poll Everywhere! Whether you are giving an in-person or virtual presentation, you can incorporate audience feedback by using polls in various ways. Learn how to access your WCM Poll Everywhere account, create polls, and add them to your presentation. 

October 26, 2025

Phishing scams used to be easier to detect. A few obvious misspellings, a suspicious link, and a shady sender address were clear warning signs that you should delete a message. Yet, as the scams mentioned this month have demonstrated, phishing is only getting more sophisticated, especially with the use of AI.  

October 24, 2025

Tech Tuesday 

Intro to macros in Microsoft Excel

Tuesday, Oct. 28

12 noon – 12:45 p.m. 

 

Utilizing macros in Microsoft Excel adds increased functionality and automation, saving you time and effort when creating reports, and adding new layers of sophistication to your reporting and data manipulation. During this session, we’ll cover a few beginner-to-intermediate macro functionalities that you can use right away, like:

 

October 22, 2025

If you have a standing meeting in Zoom where most attendees contribute, it can get a little confusing when everyone’s view is in a different order. Get everyone on the same page (or screen) by changing your Gallery View so all participants can see the same layout. 


Watch our latest TipUp video and view Zoom's official guide for more information on Gallery View. 

October 20, 2025

The issue is: there is no package. It’s a scam.

A package delivery scam usually starts with a text message that looks like it’s from UPS, FedEx or USPS. The text might say “there’s an issue with your package” or “you missed a delivery.” Then it will include a link where you can provide missing information. 

As with any unexpected text or email: don’t click the link!

October 17, 2025

You may have noticed that there are areas on the WCM campus where your cell phone signal weakens, like the lower levels of the Belfer Research Building. While ITS does not offer a supported service that enhances cellular signal, there is a system in place called Distributed Antenna Systems (DAS) that helps boost cellular signals throughout campus for customers with Verizon.

Even with the help of DAS, however, you might still encounter cellular “dead zones.” Additionally, if you use AT&T, T-Mobile, or another alternative carrier, DAS won’t boost your signal.

October 16, 2025

ITS is pleased to release PrinterLogic, a new cloud printing solution that allows WCM users to print from any tagged printer on campus. Available for managed Windows and Mac devices, PrinterLogic securely connects faculty and staff to network printers in your location to print your documents.      

What do I do if a printer is not appearing in the PrinterLogic app?

There are three common reasons why a printer may not be appearing in the app:

  1. The printer is not managed (aka tagged) by ITS.
  2. The printer is new and has not yet been mapped to the WCMC network. You can make a connect request on myHelpdesk. 
  3. You have an existing desktop printer that was not included in the PrinterLogic app due to privacy concerns. If your printer needs to be added to the app, you can submit a request through myHelpdesk.

What’s the difference between PrinterLogic and PaperCut?

PaperCut is a printing service used exclusively by WCM students.