The following changes in ITS support services will be effective on Monday, May 11:

Expanded hours at the Service Desk

Our Service Desk will be expanding its hours from 6 a.m. – 8 p.m., Monday-Friday. WCM faculty, staff, and students seeking IT support can contact our technicians by phone at 212-746-4878 for assistance. myHelpdesk remains another option to report issues and make requests at any time.   

On May 18, the National Library of Medicine (NLM) is officially replacing the old PubMed database with a newly redesigned version. After this date, the new PubMed interface will be the default option when you access the site. 

PubMed Enhancements

The updated PubMed database will include new features like: 

• A more modern-looking search interface
• Mobile device adaptability
• Scrolling search results

A new phishing email purporting to be from Cornell University with the subject line “You have received an important new message!” is circulating within the WCM community.

Zoom released version 5.0 on April 27th, which includes new encryption features for increased meeting protection, among other fixes and features. Zoom is requiring all clients be upgraded by May 30th, 2020 to make use of this new encryption.

If you fail to update by May 30th, you will be unable to join any Zoom meetings through your old desktop or smartphone client. 

FI Month End Closing Schedule April 2020

All Grant JV's requiring upload or release by Accounting must be received by/submitted to General Accounting no later than 12 pm on  5/5/2020. Entries submitted after the deadline will be posted to the following month.

All other JV's requiring upload or release by General Accounting must be received by/submitted to General Accounting no later than 12 pm on 5/6/2020.

Accounting Close for April is 5/7/2020.

PCard:

All incurred P-Card transactions will be available daily

April PCard due dates:

Saadia Malik, one of our Senior Liaisons, is the walking definition of a mover and shaker – not only at WCM, but in her community. For the last eight years, she has developed relationships across departments with the goal of ensuring our users’ needs are met and finding solutions to how we can better support our faculty, staff, and students.  

Due to an increase in our remote workforce during COVID-19, ITS launched a revised data attestation process the morning of April 14th. Roughly 4,500 WCM faculty and staff have received an automated email notification from ITS Communications with the subject line Remote Work Attestation – ACTION REQUIRED.

Not everyone at WCM will need to complete this attestation. If you did not receive this email, you do not need to complete the attestation at this time.

During her six years at WCM, Library Director Terrie Wheeler has sought to transform the Samuel J. Wood Library so it remains on the cutting edge of education and research. Her years of experience at esteemed institutions –  like the National Institutes of Health Library, Gorgas Memorial Library, Walter Reed Army Institute of Research, Naval Medical Research Center, and the VA Pittsburgh Healthcare System (VAPHS) – have provided Terrie special insight into how libraries can support researchers and physicians.   

Effective Monday, April 13, ITS has further reduced the hours of our SMARTDesk located in the Wood Library at 1300 York Avenue. The SMARTDesk will now be open Monday, Wednesday, and Friday, from 9 a.m. – 5 p.m. The SMARTDesk will not be staffed on Tuesday and Thursdays. 

Please note that our SMARTDesk at 575 Lexington Avenue remains closed at this time.