Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

The 2nd Annual SMARTFest has been rescheduled for Wednesday, February 25! Join us in the Wood Library to learn more about ITS and Library services, view demos, and ask our tech experts questions on which services may help you with your research and office needs. Plus, there will be tons of great food, giveaways, and a chance to win great prizes like Cornell Store swag, and even an iPad!

Take a look at what we'll be offering this year!

SMARTFest Location & Schedule

ITS has been notified of a malicious email that users at Weill Cornell may have received in their inboxes. Links have been removed from the message below and the text appears as it was originally written so that users can more easily identify the malicious email and delete it.

From: Cornell University
Date: Wednesday, February 4, 2015 at 8:16 AM
Subject: Attention Cornell University Email User

Attention Cornell University Email user,

This is to inform you that your mail quota has exceeded the authorized

Service Desk support

The ITS Service Desk will be available during the impending storm, which will be limited to resolving desktop support issues until the storm passes.

Although support will be limited, please call the Service Desk for any emergency issues over the next couple of days. If there is something that is not a high priority, please contact us via email. A technician will provide assistance as soon as possible.

ITS has blocked a malicious link in a spam message that users at Weill Cornell may have received in their inboxes. Some users have received the following message; links have been removed and the text appears as it was originally written so that users can more easily identify the malicious email and delete it.

From: Angela Gabbidon [sender may vary]
Sent: Monday, January 19, 2015 6:29 AM
To: Angela Gabbidon
Subject: Windows Secure

In observance of Martin Luther King, Jr. Day, the ITS Service Desk will be closed on Monday, January 19. This includes phone support and in-person assistance at the SMARTDesk in the Library Commons.

What do you need to do?
Please note that if you experience a technical issue during the holiday, you can always submit a ticket via support@med.cornell.edu or myhelpdesk.med.cornell.edu, and one of our technicians will respond as soon as possible.

ITS has blocked a malicious link in a spam message that users at Weill Cornell may have received in their inboxes. Some users have received the following message; links have been removed and the text appears as it was originally written so that users can more easily identify the malicious email and delete it.

From: Gina Kline [Sender may vary]
Sent: Monday, January 05, 2015 2:57 AM
To: Gina Kline
Subject: Faculty and staff mailbox alert.

The ITS Service Desk will operate on a holiday schedule for the next two weeks. Please refer to this schedule if you need assistance via phone or in person at the SMARTDesk in the Library Commons:

Wednesday, December 24 (Christmas Eve)

Phone support: 7 a.m. - 5 p.m.
SMARTDesk in the Wood Library: 9 a.m. - 4 p.m.

Thursday, December 25 (Christmas Day)

Phone support and walk-in service at the SMARTDesk will be unavailable.

Wednesday, December 31 (New Year's Eve)

Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

• ITS: A Year in Review
• Save the Date for SMARTFest 2015
• The Cornell Store at Weill Cornell now open
• Holiday hours for ITS Service Desk

ITS: A Year in Review

This week, ITS is releasing its FY2013-2014 Annual Report to the Weill Cornell community. A PDF copy is available on our website for download.

In this report, you will find ITS' progress from the past fiscal year, our goals for the next year, upcoming projects, and key statistics on our operations. Additionally, we have included an appendix with POIS' annual report since our departments work so closely together.

Questions? Feedback?