The ITS Service Desk will operate on a holiday schedule during Labor Day weekend. Please note the following changes in schedule:

Friday, August 29

Phone support: 7 a.m. - 5 p.m.

SMARTDesk in the Wood Library: 9 a.m. - 6 p.m.

Saturday, August 30

Phone support: Unavailable

SMARTDesk in the Wood Library: 10 a.m. - 4 p.m.

Sunday, August 31

Phone support: Unavailable

SMARTDesk in the Wood Library: 12 p.m. - 6 p.m.

Earlier this year, ITS introduced you to Microsoft Lync Beta as a new WCMC solution for communicating with your colleagues at WCMC and NYP. Lync allows you to communicate with others at WCMC/NYP via chat sessions, conference bridges, or through online phone calls similar to Skype. You can even use your mobile device to send messages, make calls, and share documents via Wi-Fi.

Yesterday, several news outlets reported the theft of 1.2 billion Internet user names and passwords, collected from multiple websites. The breach was discovered by Hold Security, a security and risk firm, who identified a group of hackers responsible for stealing information from over 420,000 web and FTP sites.

How does this affect you?

The Weill Cornell Medical Library is undergoing substantial renovation. On Tuesday, July 8, 2014, the Library will be temporarily closed to accommodate an internal relocation for the renovation. From July 9 to September 1, the front room of the Weill Cornell Medical Library will be closed and patrons must access the Library using the "Night Entrance" to the 24/7 space, located in the LC corridor, past the Griffis Faculty Club, near the LC elevators, during this time.

Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

Starting in June, ITS will be transitioning five of its training courses to our new Weill Training Management System (WTMS). WCMC employees will be able to check our course catalog and register online for the following courses. Click on each course for a detailed description of the content and format:

ITS is pleased to announce that the WCMC Events Calendar can now be accessed through a free native iOS application. This new app allows users to view and search the Events Calendar, as well as add events directly to their device's calendar.

ITS is pleased to announce that the SMARTDesk has extended its regular hours of operation to Sundays! Starting Sunday, June 1, you can visit the SMARTDesk in the Library Commons from 12 p.m. to 8 p.m. for help with tech support issues.

About the SMARTDesk
The SMARTDesk offers convenient walk-up IT service for employees and students at Weill Cornell. While you can come to the SMARTDesk for virtually any IT-related issue, the most common reasons to visit are:

ITS has blocked malicious links in spam messages that users at Weill Cornell may have received in their inboxes. Some users have received the following messages:

Spam Message #1:

From: Weill Cornell Medical College (This sender may vary.)
Date: May 28, 2014 at 4:04:55 AM EDT
To: Undisclosed recipients:;
Subject: Re

your account has been disabled due to possible login errors detected on your account from an unrecognised
Device in South Africa, Johannesburg (IP=41.150.142.100)

Earlier this month, we informed you about Microsoft's decision to cease all support for their Windows XP operating system. As a result, ITS is helping users still on XP upgrade to Windows 7. One of the main reasons for this is to ensure all of the computers connected to our network are up-to-date with security protocols that ITS has established to prevent malicious attacks.

Here is some information you need to know about Windows 7 and your online security at Weill Cornell.

What are the risks of using Windows XP?