Information Technologies & Services

Policies

This page provides a listing of all WCM IT policies. Please note that WCM adheres to many IT policies disseminated by Cornell University. WCM IT policies are Weill Cornell-specific supplements to University policy, and in some cases may be more stringent than those used at the University. WCM faculty, staff, students, and affiliates are expected to be aware of and comply with these policies. Please check this page frequently for changes, updates, and new policy postings.

Security and Privacy

The ITS Security team is responsible for maintaining a secure computing environment for Weill Cornell.

ITS uses proactive and reactive technologies and best-practice processes to ensure a safe and secure computing environment for all faculty, staff, students, and guests of WCMC. Security and privacy compliance training provides instruction on how departments can best meet the requirements of state and/or federal regulations (e.g. HIPAA) that have an IT component to the regulation.

Services

Get Help

myHelpdesk

myHelpdesk is a self-service web portal that allows you to submit any issue or request online. With a comprehensive catalog of IT requests, myHelpdesk quickly routes your request or issues to the right team so we can get you help quickly. Access to myHelpdesk requires a valid WCM, NYP, or WCM-Q CWID and password.

Update your contact information in the Online Directory

March 6, 2015

Weill Cornell is undertaking a major initiative to improve the accuracy of work contact information in the college directory. Dean Glimcher requests that all WCMC faculty and staff validate their existing records. Also, please ensure at least one phone number is visible to the institution.

Here's how to update your profile

Library hosts over 600 SMARTFest attendees

March 3, 2015

More than 600 visitors attended the 2nd Annual SMARTFest, sponsored by Information Technologies & Services (ITS) and the Samuel J. Wood Library, on Wednesday, February 25. Throughout the day, attendees were able to visit various booths in the library to learn about the different technologies offered on campus, ask questions, and see some on-the-spot demonstrations.

"Inside ITS" Newsletter - Vol. 12

February 19, 2015

Welcome to this edition of Inside ITS! Inside ITS keeps users informed about technology services available at Weill Cornell.

In this issue:

SMARTFest rescheduled for Feb. 25!

February 11, 2015

The 2nd Annual SMARTFest has been rescheduled for Wednesday, February 25! Join us in the Wood Library to learn more about ITS and Library services, view demos, and ask our tech experts questions on which services may help you with your research and office needs. Plus, there will be tons of great food, giveaways, and a chance to win great prizes like Cornell Store swag, and even an iPad!

Take a look at what we'll be offering this year!

SMARTFest Location & Schedule

Security Alert: New spam message being sent to WCMC users

February 4, 2015

ITS has been notified of a malicious email that users at Weill Cornell may have received in their inboxes. Links have been removed from the message below and the text appears as it was originally written so that users can more easily identify the malicious email and delete it.

From: Cornell University
Date: Wednesday, February 4, 2015 at 8:16 AM
Subject: Attention Cornell University Email User

Attention Cornell University Email user,

This is to inform you that your mail quota has exceeded the authorized

Limited ITS support due to inclement weather

January 26, 2015

Service Desk support

The ITS Service Desk will be available during the impending storm, which will be limited to resolving desktop support issues until the storm passes.

Although support will be limited, please call the Service Desk for any emergency issues over the next couple of days. If there is something that is not a high priority, please contact us via email. A technician will provide assistance as soon as possible.